top of page
lady on the phone.png


The Telephone Befriending Service is a community based telephone befriending & support service which provides a link to a trained volunteer up to three times a week.

This FREE service is for Older People who are socially isolated or lonely.

The Befriending Service Line offers a friendly chat with someone who can summon help if it is required. Wherever possible we link service users with volunteers who share similar interests in the hope friendships can be formed.

The Telephone Befriending Service can also be a way of helping an Older Person in a crisis e.g. someone recently bereaved, feeling depressed and unsure about the future, by giving emotional support during our The Telephone Befriending Service involvement.

We have achieved the National Council Voluntary Organisations Mentoring & Befriending Approved Provider Standard Award.

How the telephone befriending service can help you.

We are committed to making a difference to Older People’s lives, especially those who live alone and don’t have relatives or friends popping in to see them on a regular basis.

  • We can provide a friendly phone call up to three times a week from one of our team of committed volunteers. This can make all the difference to an Older Person who may be feeling lonely and isolated.

  • The Telephone Befriending Service Co-ordinator or volunteer can also direct the Older Person and their carers to reliable sources of up to date information and advice on a variety of topics e.g. welfare benefits and care in the community.

  • Referrals can be made by anyone e.g. Older Person, their family, friends, carers and health professionals and can be made by emailing us here

man on the phone.png

How we work


  • We do not charge for our services.

  • We do not disclose personal information other than with your permission.

  • All conversations are conducted in private.

  • Your interests are our number one priority.

  • Even if we can’t help you we can point you in the direction of someone who can.

bottom of page